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Shipping And Return

1.Order:

After the issue of your goods,an automatically e-mail will inform you.In order to be informed timely about delivery status of goods.please leave a real and effective e-mail address in order.

2.Delivery Time:

Under normal circumstances,if you order and pay in the same day,the goods will be shipped the next day(if you pay in the morning,the goods will be shipped in the afternoon generally),if the shipping time is weekend,we will choose one day of weekend to ship according to orders amount.In case of holidays,we will correspondingly delay.Normal delivery of small parcels need 7-10 days to arrive to the frequently transported countries United States,United Kingdom,German,France. Other countries need 10-15 days, remote countries need 15-25 days.And if the group purchase large orders,delivery time will be increased 10-15 days on the basis of the above.

Countries Delivery Time(including the order day)
United States, United Kingdom, German,France. 5-7 days
Canada, Australia, Russia 10-15 days
Other Remoted Countries 15-25 days


3.Transportation Method:

EMS-the default method

DHL(Another billing ,please contact customer service)

TNT(Another billing ,please contact customer service)

Shipping(Another billing,pleasecontact customer service)

Non-default methods of transport countries:

Taiwan, Netherlands, Congo (DRC), Serbia, Montenegro, Bosnia, Slovakia, Chile, Lithuania, Slovenia, Trinidad, Tobago, Uruguay, Nigeria, Liberia, Maldives, Paraguay, Mauritius, San Kia, Rwanda, Mozambique, Paraguay, Gambia Congo (Brazzaville), Venezuela and Jamaica.

Note:

The default method of transport in these countries above in our company is not EMS,so they need to use other method of transport(such as: DHL,TNT), If you belong to the country Metioned above,Please contact our customer service about goods freight billing matters.



4.Goods Tracking:

There will be a transport number of EMS in the e-mail:sellmbtstore@hotmail.com that our customer service sent to you to confirm the shipping.According to this order number,you can check the current status of your order on the www.ems.com.cn/english-main.jsp.

 

Returns policy

Non-quality Problems
In 30 days (from the date products were received), if you find the products you choose are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer,the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.

Quality Problems
In 7 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned for repair and replaced. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.

Return and partial refund
Our website cannot give a full refund for non-quality problems such as:
The product does not look like the ones in your picture.
The product is not what I'd imagine it to be.
I am not satisfied with this product.

In 7 days (from the date products were received), if you request returning the purchased items because of the reasons above, you need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, besides the shipping fees, we will also deduct a certain amount of handling fee based on your order total amount and give you a partial refund.

Return and full refund

In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will give you a full refund of the purchased item (shipping fee not included). (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.

If you have any questions, please email(sellmbtstore@hotmail.com) our Customer Service, we will offer you the return details.